| Service | LHIO | Regional office | Hospital desk |
|---|---|---|---|
| First-time registration and PIN | Yes | Yes | Limited |
| MDR request and ID concerns | Yes | Yes | No |
| Record correction and dependents update | Yes | Yes | No |
| Contribution and payment concerns | Yes | Yes | No |
| Claims questions for a confinement | Limited | Yes | Yes |
| Employer registration and reports | Yes | Yes | No |
| Area | Regions covered |
|---|---|
| Luzon | NCR, CAR, Regions I, II, III, IV-A, IV-B, V |
| Visayas | Regions VI, VII, VIII |
| Mindanao | Regions IX, X, XI, XII, XIII (Caraga) and BARMM |
| Concern | Where to go first |
|---|---|
| Lost PIN or MDR | LHIO, after trying the PhilHealth ID guide steps |
| Wrong name or birthdate | LHIO with PSA certificate |
| Missing contribution | Employer (if employed) or LHIO |
| Hospital claim question | The hospital’s PhilHealth desk |
| Employer registration | LHIO or the official employer channel |
Coverage is wide but not universal. Some LHIOs serve several nearby towns.
Hospital desks focus on claims. First-time registration is better done at an LHIO, online or through your employer.
Many do, while some use queue or appointment systems. Ask your branch.
Match it with the directory on philhealth.gov.ph and check the domain.
People often say branch, but the official term is Local Health Insurance Office.